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Frequently Asked Questions
Feel free to reach us on the chat if you don't have your answer here
Does Flaneer offer a free trial?
We've created a special offer to get a 90% refund of the subscription if you resign before 48h.
Is it possible to install VPN on your machines?
Yes it is! Most of our clients use it to connect to their files server. If you need any assistance when implementing your VPN, and be sure that you don't break the machine's setup, feel free to reach out or check the help center.
Are your machines always on?
No. If we let our machines be on 24/7, we wouldn't be profitable. Nor is that sustainable energy use. What we do is we put a timeout after 2 hours on non activity in the streaming session. If you are interested in rendering, build machines, or complex calculations, we created a new offer dedicated to this need, based on an hourly pricing. Please get in touch for more info.
How do you deal with GDPR?
We let our customers choose the location of their datacenters. It means that if you choose a datacenter in Europe, it will automatically comply with GDPR rules.
Can I use my own streaming protocol on a Flaneer's machine?
Our streaming technology is based on DCV and Reemo technology. They are great streaming protocol for 3D design, animation, and video editing. If by any chance you want to test another streaming protocol, feel free to do so. After all, Flaneer is just a PC... in the cloud!
